Iden Manor Nursing Home in Staplehurst is celebrating after its latest Care Quality Commission (CQC) inspection awarded the service five “Good” ratings recognising the home as Safe, Effective, Caring, Responsive and Well-led.
The CQC carried out an assessment between, which included speaking with residents, relatives, staff and the registered manager, gathering feedback from professionals, reviewing care and staff records, and observing day-to-day support in communal areas.
In its report, the CQC highlighted strong safety and quality systems across the home, including effective risk management and safeguarding processes designed to reduce harm and protect people from abuse. Inspectors also noted that medicines were managed safely, infection control procedures were followed, and regular health and safety checks were completed.
The report also praised the home’s approach to staffing, confirming there were enough suitably skilled and qualified staff, including registered nurses, to support people safely. Staff were described as safely recruited and supported with training, while registered nurses received clinical support and supervision to maintain professional development.
The inspection further recognised the home’s visible leadership and quality assurance systems, including audits, checks and quality reviews. The report noted that staff felt supported and confident to speak up, and that residents and relatives were asked for their views, with feedback used to develop and improve the service. The provider was also commended for its commitment to continuous improvement, including working towards Gold Standard Framework Accreditation.
Umbreen David owner of Iden Manor Care Home, said: “Receiving ‘Good’ across all five areas is fantastic news and I’m incredibly proud of our team. This inspection was detailed and thorough, and the findings reflect the culture we work hard to uphold every day: safe care, kind care, and leadership that stays close to residents, families and staff.
“Most importantly, it’s reassuring for families to see what they experience day-to-day reflected in the report, strong communication, a proactive approach, and a team that genuinely cares. We’re grateful for the trust families place in us, and we’re committed to building on this result and continuing to improve.”
Feedback captured in the report reflected the positive experience of residents and families. Comments included: “I am really happy with the care in this home,” and “Communication is amazing… There is nothing that I’d improve upon.”
